FREQUENTLY
ASKED QUESTIONS
What
are your opening hours?
8am – 5pm Monday – Friday
What
methods of payment do you take?
Cash, cheque, eft pos and credit cards - visa, mastercard and amex
What
is your refund policy if the commodity is incorrect for my needs? What
if I change my mind?
We will happily refund or exchange goods that are returned to
us in unused condition and within 14 days of purchase.
Do
you provide a guarantee your products?
Wheelsplus Ltd guarantees its products against defective materials
or workmanship.
Do
you custom make trolleys?
Yes we will design trolleys to your specifications.
Will
you come to our workplace to assess what we need?
Yes, John will come out and assess the situation and work out
the best castor/wheel or trolley for the environment and purse.
I
urgently need a wheel/castor outside working hours – Can you be
contacted after hours for genuinely urgent purchases?
Yes – John can be contacted after hours via cell phone
0274 764 758
What
is your credit policy and can we open an account with you?
Please refer to credit application and terms section of the website
for our terms and an application form that can be filled in and emailed
or faxed in.
We
have to replace a wheel/castor and live out of the district, so we can
not bring it in, how can we get the right new one?
The best thing to do is courier a sample to the wheel/castor
to us to match (we will return this if we can’t match it)
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